Returns & Refunds Policy

Every return needs an RMA. Request one by email at info@moduleauthority.com or by phone at (561) 887-4477, and have your order number ready. Write the RMA number on the outside of the package.

A package that arrives without an RMA is an unauthorized return. We do not process unauthorized returns. We hold the item for 45 days after we receive it. If you contact us within those 45 days we can issue an RMA and process the return under this policy. After 45 days an unclaimed unauthorized return is treated as abandoned and we may keep or dispose of it.

You may return an item you no longer want for money back if all of the following are true:

• We receive the return within 45 days of the date of purchase.
• The return has an RMA.
• The item is in its original condition, with the security seal intact.

The refund is the price you paid for the item, less:

• a 20% restocking fee, and
• an $85 programming fee if the item was programmed for your vehicle. Programming is custom work that cannot be resold.

You pay the shipping to send the return to us. For example, on a $500 module the refund is $400, or $315 if the module was programmed.

A return we receive more than 45 days after the date of purchase does not qualify for money back. You may choose an exchange or store credit instead. The restocking and programming fees above are deducted from the exchange value or store credit unless our testing confirms a defect we are responsible for, as defined in section 4.

If you believe an item is defective, request an RMA and send the item to us for testing. You pay the shipping to send it in. We do not issue a replacement or refund until we have received and tested the item.

What counts as a defect. A defect we are responsible for is a fault in materials or workmanship that was present in the item when we shipped it, or that results from our repair or programming work, as confirmed by our testing. A failure caused after delivery is not a defect we are responsible for. Examples are an installation error, a fault elsewhere in the vehicle such as wiring, a short circuit, or incorrect voltage, an incorrect VIN or vehicle details supplied with the order, and damage of the kinds listed in section 8.

If we confirm a defect we are responsible for and received the item within 45 days of purchase, you choose one of:

• a replacement, shipped to you at no charge, or
• a full refund of the price you paid, including any sales tax, with no restocking fee and no programming fee.

If we confirm a defect we are responsible for after 45 days, the remedy is the one in the Limited Lifetime Warranty when your warranty is active. If the warranty was never activated, you may choose an exchange or store credit with no fees deducted.

If testing finds no fault, or finds a fault we are not responsible for, we will tell you what we found. No fee-free refund is due. If the item is still in its original condition, you may treat the return as a change-of-mind return under sections 2 and 3, so a refund remains available within 45 days less the restocking and programming fees, or you may have the item shipped back to you at your shipping cost. If the item shows damage of the kinds listed in section 8, that section applies and no refund is given.

• Wrong item, or item not as described. Tell us and we will send a prepaid return label. You receive the correct item or a full refund, your choice, with no fees.
• Order never arrived. If tracking does not show delivery, we will reship the order or refund it in full, your choice.
• Damaged in transit. Report the damage within 7 days of delivery with photos of the item and the packaging, and keep the packaging. We will replace the item at no charge.
• Shipping delays. If we cannot ship within the time stated when you ordered, we will notify you with a new ship date and you may cancel for a full refund instead of waiting.

• Product orders. You may cancel before the order ships for a full refund. If the item was already programmed for your vehicle, the $85 programming fee is deducted. No restocking fee applies to an order that has not shipped.
• Mail-in repairs. You may cancel before work begins for a full refund. If we already have your module, we return it at your shipping cost.

• Your module arrives faulty by nature. A module you send us for repair is already defective, and that fault is not one we caused. The full-refund rule in section 4 applies only to a defect in our own repair work or in a part we supplied.
• Module cannot be repaired. We refund the repair price less an $85 bench fee for the diagnostic work performed. On request we return the module at your shipping cost.
• Repaired module fails again. This is covered by one warranty claim: we repair it again or replace it. See the Limited Lifetime Warranty.
• Repair completed, problem remains because of the vehicle. When the repaired module tests good and the remaining fault is elsewhere in the vehicle, the service was performed and no refund is due.
• Turnaround time. Repair times are estimates. A longer repair time does not by itself qualify for a refund.

We inspect every returned unit. No refund, exchange, or credit is given, and the warranty is void, when a returned item shows:

• burnt components;
• physical damage or water damage;
• misuse, abuse, modification, opening, or tampering, or use for a purpose it was not intended for;
• damage from a vehicle collision; or
• a removed, broken, or damaged security seal.

This does not apply to damage that happened in transit to you and was reported under section 5. On request we ship a non-qualifying item back to you at your shipping cost. If you do not request it within 45 days of our notice, we may dispose of it.

Refunds cover the price paid for the item or service. We do not reimburse labor for installation or removal, locksmith or key fees, diagnostic fees, rental car fees, storage fees, dealership fees, towing, or third-party programming fees. Shipping charges paid on an international order are not refunded on a change-of-mind return.

• Refunds go to the original payment method. We issue a refund within 7 business days after we approve it; your card issuer may take additional days to post it.
• Returns are processed in the order received and can take longer than new orders.
• When we refund all or part of an order, we also refund the sales tax collected on the refunded amount.
• Store credit does not expire and can be used on any product or service we sell.